Massive outage adds to growing Facebook woes

Massive outage adds to growing Facebook woes

Massive outage adds to growing Facebook woes

The single tweet response to a 24-hour outage that must have annoyed and inconvenienced a good portion of the 2.3bn monthly users of Facebook and its family of services has left many wondering if the social media giant will provide a more detailed analysis of its engineering issues.

Yesterday, though, before Facebook provided its explanation, rumours circulated about the cause of the outage, including a distributed denial of service (DDoS) attack, a rumour the company was quick to shoot down.

The company also said it was considering whether to refund advertisers for lost exposure due to the problems, which internet outage trackers showed affected users in Europe, Japan, North and South America.

Facebook said Thursday that services on its major products including Facebook, Instagram and WhatsApp had resumed after a major interruption worldwide.

Well, the company pointed to a change it had made to its system for the outage.

Instead, Facebook attributes the widespread problems to a "server configuration change". The encrypted messaging app does not have ads and runs on user donations.

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Facebook takes tens of millions of dollars of advertising revenue every day.

If you had trouble accessing Facebook and its various other apps and platforms yesterday, you weren't alone. Regions affected include the NY area, parts of California and the Seattle region, according to Downdetector. "We're working to resolve the issue as soon as possible", the company tweeted.

Regulators, investigators and elected officials in the U.S. and elsewhere in the world have already been digging into the data sharing practices of Facebook.

"It has already been reported that there are ongoing federal investigations, including by the Department of Justice", a Facebook spokesman told AFP.

The social network has announced a series of moves to tighten handling of data, including eliminating most of its data-sharing partnerships with outside companies.

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