US, Washington state investigating CenturyLink internet outage, 911 failures

US, Washington state investigating CenturyLink internet outage, 911 failures

US, Washington state investigating CenturyLink internet outage, 911 failures

Originally published December 27 at 1:47 p.m. PT. Most recent update, December 28 at 9:09 a.m. PT: Adds company comment about progress toward restoring service and Ajit Pai's comment. Some reports told of people unable to get gas as card readers shut down at some gas stations, and others of ATM's glitching. "Our teams are continuing their efforts to resolve these issues and we will continue to provide updates throughout the day", the post said.

Today (Dec. 27) at 3:32 p.m., CenturyLink tweeted: "The CenturyLink network is still experiencing a disruption affecting customer services".

CenturyLink put out a hopeful message to its exasperated customers Thursday night: Engineers had identified a "network element" that was impacting its services.

At about 7 a.m., Johnson County Emergency Management posted on the department's Twitter saying "911 was back up, now it's back down".

Authorities in Washington state also announced they'll open an investigation.

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Federal Communications Chairman Ajit Pai said Friday that the agency will be investigating the outage. ISP CenturyLink's network recently went down in certain parts of the U.S. (including Washington, Idaho, and Missouri) knocking out each location's 911 services in the process.

A 911 outage also occurred in 2014 and lasted for about seven hours, according to previous Seattle Times reporting.

"Its breadth and duration are particularly troubling", he said.

So far, Missouri, Idaho, Arizona, Colorado, New Mexico, parts of Montana, and MA have seen some sort of impact.

CenturyLink Inc., one of the nation's largest telecom providers, said a technical problem led to failed 911 calls made by cellphones in many parts of the country. CRESA said it pushed information about reaching 911 through "all other methods" before sending a message through its Emergency Alert System and Wireless Emergency Alerts systems Thursday evening.

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