Ericsson sorry for software glitch that hits mobile services in Japan, others

Ericsson sorry for software glitch that hits mobile services in Japan, others

Ericsson sorry for software glitch that hits mobile services in Japan, others

"The cause of today's network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the United Kingdom", she said. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

Calls are still working, O2 said.

"Our technical teams will continue working hard with Ericsson engineers to restore 4G, which will bring us back to full network service", O2 said on Thursday night.

Their technical teams are working on the issue as a "high priority" and updates will be given throughout the day.

Around 32 million people are seeing lost in data services after the O2 network suffered a disruption to service.

O2 says it is trying to resolve the issue as fast as possible.

Customers on other mobile networks such as Sky, Tesco and Giffgaff have also been affected by the problem because their networks use O2 services.

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The outage was "caused by Ericsson-made software errors related to its packet switches, covering our customers nationwide", SoftBank explained.

SoftBank and other telecom operators have been using the Ericsson software since nine months.

"The network was recovered to the normal operation by adapting the older version of the software to all packet switching machines".

Mobile network equipment group Ericsson said on Thursday it had identified an issue in certain nodes in the core network resulting in network disturbances for some customers.

Aside from being a huge inconvenience for data-hungry consumers, the O2 network outage is also causing issues for things such as public transportation and daily operations of local businesses.

Ericsson said in a press release that most services had been restored. It also affected services that use O2's network, bringing down digital timetables at London bus stops... Here is what business professionals and mobile users need to know about 5G networks.

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